LeafPick Supplier App
Privacy Policy and Terms & Conditions
Other apps: Customer · Procurement
Privacy Policy — LeafPick Supplier App
This Privacy Policy explains how the LeafPick Supplier App ("the App", "we", "us") collects, uses, stores, and discloses information about you when you use the App. LeafPick is operated by Wahat Al Sahraa Nurseries ("Company"). If you have questions about this policy, contact us at nursery.enquiry@desertgroup.ae.
The App is a business-facing tool that allows registered suppliers to list plant inventory, manage incoming requests assigned to them by LeafPick, and communicate with LeafPick's admin/procurement team. Suppliers do not interact directly with LeafPick's end customers or procurement officers within the App — all request coordination is routed through LeafPick admin.
1. Information We Collect
1.1 Information you provide directly
- Account & business profile information: name, email address, phone number, business/company name, business registration details (where required for supplier onboarding), and password (stored on our servers only as a cryptographic hash).
- Listing content: plant inventory data, pricing, descriptions, and photos you upload to create or manage listings.
- Request & fulfilment information: incoming request details assigned to you by LeafPick admin, status updates, and any notes/comments you add.
- Communications: messages and support requests you send to LeafPick admin through the App. You do not communicate directly with end customers or procurement officers.
1.2 Information collected automatically
- Device & diagnostic information: device model, OS version, app version, crash logs, and general usage/performance data.
- Push notification token: a device token (via Firebase Cloud Messaging) used to deliver new-request and account alerts. You can disable push notifications in your device settings.
- Approximate/precise location (only if and when you grant permission): used, where relevant, to associate a listing or fulfillment location with your business.
1.3 Information stored locally on your device
The App maintains a local, on-device database used strictly as an offline cache (e.g., recently viewed requests, draft listings) so parts of the App remain usable without a network connection. This local cache is synchronized with our servers over an encrypted connection when connectivity is available. Uninstalling the App removes this local copy; it does not delete data already synced to our servers (see Section 5 for deletion requests).
2. How We Use Information
We use the information above to:
- Operate core App functionality (listing inventory, managing requests, fulfilment);
- Verify your business identity as part of supplier onboarding, where applicable;
- Sync your data across your devices and keep your local offline cache consistent with the server;
- Send you transactional push notifications (e.g., new requests);
- Authenticate you and secure your account;
- Diagnose crashes, monitor performance, and improve the App;
- Provide customer support;
- Comply with legal, tax, and financial-reporting obligations.
We do not sell your personal or business information to third parties.
3. How Information Is Shared
We share information only as follows:
- LeafPick admin/procurement team, who coordinate request assignment and fulfilment on behalf of end customers and procurement officers. We do not share your information directly with end customers or procurement officers; all coordination is intermediated by LeafPick admin.
- Service providers who process data on our behalf under contract, including:
- Firebase (Google) — Cloud Messaging, used solely to deliver push notifications to your device., Cloud Messaging (push notifications), and crash/analytics diagnostics.
- Amazon Web Services — cloud hosting and database storage for account, project and marketplace records.
- Legal & safety: if required by law, regulation, legal process, or to protect the rights, property, or safety of the Company, our users, or others.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy continuing to apply to your data.
4. Data Retention
We retain account, listing and request data for as long as your account is active and as needed to comply with legal obligations, resolve disputes, and enforce our agreements. Locally cached data on your device is retained until it is synced and/or the App is uninstalled.
5. Your Rights and Choices
Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, email nursery.enquiry@desertgroup.ae. We will verify your request and respond within a reasonable time, consistent with applicable law. Some information may be retained where necessary for legitimate business, tax, or legal purposes (e.g., completed request records).
6. Data Security
We use industry-standard safeguards — including encrypted transport (TLS) between the App and our backend, and access controls on our cloud infrastructure — to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. International Data Transfers
Your information may be processed and stored in countries other than your own, including where our cloud service providers (Amazon Web Services and Google/Firebase) operate data centers. We take steps to ensure appropriate safeguards are in place for such transfers where required by law.
8. Children's Privacy
The App is intended for use by adult business personnel and is not directed to, and should not be used by, children under 16. We do not knowingly collect personal information from children.
9. Your Device Permissions
The App may request the following permissions, each used solely for the stated purpose:
- Camera / photo library — to capture or attach photos for inventory listings.
- Notifications — to deliver new-request and account alerts.
- Location (optional) — to associate a listing or fulfillment location with your business.
You can review and revoke any permission at any time in your device Settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via in-app notice or email prior to taking effect. The "Last updated" date above reflects the most recent revision.
11. Contact Us
Wahat Al Sahraa Nurseries
Al Amardi St., Al Khawaneej, P.O. Box 37579, Dubai, United Arab Emirates
Phone: +971 4 289 1063 · 800 337378
Email: nursery.enquiry@desertgroup.ae
If you are an Apple App Store user with a privacy concern that we have not addressed, you may also contact Apple's App Store support.
Terms and Conditions — LeafPick Supplier App
These Terms and Conditions ("Terms") govern your access to and use of the LeafPick Supplier App ("the App"), provided by Wahat Al Sahraa Nurseries ("Company", "we", "us"). By downloading, accessing, or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.
1. Eligibility & Account
The App is intended for use by authorized representatives of registered supplier businesses that have been onboarded to the LeafPick platform. You must be at least 18 years old and have the authority to act on behalf of your business. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
2. Description of Service
The App allows you to list plant inventory and to receive and manage requests assigned to you by LeafPick admin. All request coordination is routed through LeafPick's admin/procurement team — you do not transact or communicate directly with LeafPick's end customers or procurement officers within the App. Listing and request data is created, stored, and reconciled on our servers; any on-device database exists solely to support offline access to recent listings and requests and is not an independent system of record.
3. License
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the App on devices you own or control, solely for your business's use of the LeafPick supplier platform. You may not sublicense, resell, reverse engineer, decompile, or create derivative works from the App, except to the extent such restriction is prohibited by applicable law.
4. Listings & Requests
- You are solely responsible for the accuracy of your listings, including pricing, availability, descriptions, and photos, and for ensuring listed products comply with applicable laws and quality standards.
- Requests are assigned to you by LeafPick admin, not placed directly by end customers or procurement officers. By accepting a request through the App, you agree to act on it in accordance with the request details and any applicable service-level expectations communicated by LeafPick admin.
- The App does not process payments or payouts. Any commercial terms, fees and settlement are agreed with LeafPick separately and are not handled through the App.
- We reserve the right to remove listings or suspend fulfilment capability pending investigation of suspected fraud, policy violations, or disputes.
5. User Content
You retain ownership of content you upload (e.g., listing photos and descriptions). By uploading content, you grant the Company a worldwide, royalty-free license to host, store, reproduce, and display that content as necessary to operate the App and marketplace. You represent that you have the right to upload such content, that it does not infringe any third party's rights, and that it is accurate and not misleading.
6. Acceptable Use
You agree not to:
- Use the App for any unlawful purpose or in violation of any applicable law;
- List products you do not have the right or ability to supply, or misrepresent quality, origin, or availability;
- Attempt to contact or transact directly with LeafPick's end customers or procurement officers, or to circumvent LeafPick admin as the intermediary for request coordination;
- Attempt to gain unauthorized access to other accounts or our systems;
- Interfere with or disrupt the integrity or performance of the App or its backend services.
7. Third-Party Services
The App relies on third-party infrastructure: Amazon Web Services for hosting and data storage, and Firebase (Google) for push notification delivery.. Your use of the App is also subject to the applicable terms and privacy policies of these providers to the extent they process your data.
8. Disclaimer of Warranties
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE APP, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE APP SHALL NOT EXCEED THE TOTAL PLATFORM FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM (OR, IF NONE, USD 100).
10. Indemnification
You agree to indemnify and hold harmless the Company, its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your listings, request fulfilment, your content, or your violation of these Terms.
11. Termination
We may suspend or terminate your access to the App and platform at any time, with or without notice, for conduct that violates these Terms, poses a fraud or security risk, or upon breach of your separate supplier agreement (if any). You may stop using the App at any time, subject to fulfilling outstanding requests. Provisions that by their nature should survive (e.g., Sections 5, 8, 9, 10) will survive termination.
12. Apple App Store Terms
This section applies only to your use of the App on Apple devices, obtained via the Apple App Store:
1. These Terms are between you and the Company only, not Apple, and Apple is not responsible for the App or its content.
2. The license granted is limited to use on Apple-branded devices that you own or control, per the App Store's Usage Rules.
3. Apple has no obligation to provide maintenance or support for the App.
4. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation.
5. Apple is not responsible for addressing any claims relating to the App, including product liability claims, claims that the App fails to conform to legal or regulatory requirements, and claims arising under consumer protection law.
6. In the event of a third-party claim that the App infringes intellectual property rights, the Company, not Apple, is responsible for the investigation, defense, and discharge of such claim.
7. You represent that you are not located in a country subject to a U.S. Government embargo, and are not on any U.S. Government list of prohibited or restricted parties.
8. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple has the right to enforce these Terms against you as a third-party beneficiary.
13. Governing Law & Disputes
These Terms are governed by the laws of the United Arab Emirates (Dubai), without regard to conflict-of-law principles, unless otherwise required by mandatory local consumer-protection law in your jurisdiction. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Dubai, UAE.
14. Changes to These Terms
We may modify these Terms from time to time. Continued use of the App after changes take effect constitutes acceptance of the revised Terms. Material changes will be communicated via in-app notice or email.
15. Contact
Wahat Al Sahraa Nurseries
Al Amardi St., Al Khawaneej, P.O. Box 37579, Dubai, United Arab Emirates
Phone: +971 4 289 1063 · 800 337378
Email: nursery.enquiry@desertgroup.ae