LeafPick Customer App
Privacy Policy and Terms & Conditions
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Privacy Policy — LeafPick Customer App
This Privacy Policy explains how the LeafPick Customer App ("the App", "we", "us") collects, uses, stores, and discloses information about you when you use the App. LeafPick is operated by Wahat Al Sahraa Nurseries ("Company"). If you have questions about this policy, contact us at nursery.enquiry@desertgroup.ae.
The App lets business and individual customers browse plant marketplace listings, submit requests for plants, track the status of those requests, and communicate with LeafPick.
1. Information We Collect
1.1 Information you provide directly
- Account & profile information: name, email address, phone number, company name (if applicable), and password (stored on our servers only as a cryptographic hash).
- Request information: the plants you request, the quantities, the project a request relates to, and any notes/comments you add to a request.
- Communications: messages, comments, support requests, and reviews/ratings you submit.
- Photos: if you attach photos (e.g., to a support request or review), they are uploaded to our backend.
1.2 Information collected automatically
- Device & diagnostic information: device model, OS version, app version, crash logs, and general usage/performance data.
- Push notification token: a device token (via Firebase Cloud Messaging) used to deliver request-status and marketplace notifications. You can disable push notifications in your device settings.
- Approximate/precise location (only if and when you grant permission): used, where relevant, to record the location of a plant or site at the moment you create a record. Location is not tracked in the background and is never sold.
1.3 Information stored locally on your device
The App maintains a local, on-device database used strictly as an offline cache (e.g., recently viewed listings, draft requests, saved items) so parts of the App remain usable without a network connection. This local cache is synchronized with our servers over an encrypted connection when connectivity is available. Uninstalling the App removes this local copy; it does not delete data already synced to our servers (see Section 5 for deletion requests).
2. How We Use Information
We use the information above to:
- Operate core App functionality (browsing, requesting, tracking, messaging);
- Act on the requests you submit, including sharing the necessary details with the relevant supplier;
- Sync your data across your devices and keep your local offline cache consistent with the server;
- Send you transactional and marketing push notifications (marketing notifications are optional and can be disabled);
- Authenticate you and secure your account;
- Diagnose crashes, monitor performance, and improve the App;
- Provide customer support;
- Comply with legal obligations (e.g., project and request records).
We do not sell your personal information to third parties.
3. How Information Is Shared
We share information only as follows:
- Leafpick Admin or supplier, to the extent necessary to act on a request you submit (e.g., the plants requested, quantities, and your contact details).
- Service providers who process data on our behalf under contract, including:
- Firebase (Google) — Cloud Messaging, used solely to deliver push notifications to your device., Cloud Messaging (push notifications), and crash/analytics diagnostics.
- Amazon Web Services — cloud hosting and database storage for account, project and marketplace records.
- Legal & safety: if required by law, regulation, legal process, or to protect the rights, property, or safety of the Company, our users, or others.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy continuing to apply to your data.
We do not share your personal information with third parties for their own marketing purposes without your consent.
4. Data Retention
We retain account and request data for as long as your account is active and as needed to comply with legal obligations (e.g., project records), resolve disputes, and enforce our agreements. Locally cached data on your device is retained until it is synced and/or the App is uninstalled.
5. Your Rights and Choices
Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing, including opting out of marketing notifications. To exercise these rights, email nursery.enquiry@desertgroup.ae. We will verify your request and respond within a reasonable time, consistent with applicable law. Some information may be retained where necessary for legitimate business or legal purposes (e.g., completed project records).
6. Data Security
We use industry-standard safeguards — including encrypted transport (TLS) between the App and our backend, and access controls on our cloud infrastructure — to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. International Data Transfers
Your information may be processed and stored in countries other than your own, including where our cloud service providers (Amazon Web Services and Google/Firebase) operate data centers. We take steps to ensure appropriate safeguards are in place for such transfers where required by law.
8. Children's Privacy
The App is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us so we can remove it.
9. Your Device Permissions
The App may request the following permissions, each used solely for the stated purpose:
- Photo library / camera — to attach photos to reviews or support requests.
- Notifications — to deliver request-status and marketplace alerts.
- Location (optional) — to record the location of a plant or site on a record you create.
You can review and revoke any permission at any time in your device Settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via in-app notice or email prior to taking effect. The "Last updated" date above reflects the most recent revision.
11. Contact Us
Wahat Al Sahraa Nurseries
Al Amardi St., Al Khawaneej, P.O. Box 37579, Dubai, United Arab Emirates
Phone: +971 4 289 1063 · 800 337378
Email: nursery.enquiry@desertgroup.ae
If you are an Apple App Store user with a privacy concern that we have not addressed, you may also contact Apple's App Store support.
Terms and Conditions — LeafPick Customer App
These Terms and Conditions ("Terms") govern your access to and use of the LeafPick Customer App ("the App"), provided by Wahat Al Sahraa Nurseries ("Company", "we", "us"). By downloading, accessing, or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.
1. Eligibility & Account
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account and submit requests. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
2. Description of Service
The App is a marketplace allowing you to browse plant listings, submit requests for plants, track the status of those requests, and communicate with LeafPick. The Company facilitates the marketplace; requests are reviewed by LeafPick and any resulting supply is arranged separately. Request and account data is created, stored, and reconciled on our servers; any on-device database exists solely to support offline browsing/drafts and is not an independent system of record.
3. License
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the App on devices you own or control, for your personal or business use in browsing and purchasing from the LeafPick marketplace. You may not sublicense, resell, reverse engineer, decompile, or create derivative works from the App, except to the extent such restriction is prohibited by applicable law.
4. Requests & Pricing
- Product listings and availability, are set by suppliers and may change without notice.
- Prices shown on listings are indicative and for information only. The App does not take payment and submitting a request does not create a binding order.
- Requests are subject to review, acceptance and availability. We may decline any request at our discretion (for example, suspected fraud, listing errors, or stock unavailability).
- Any timeline discussed is an estimate only; the Company is not liable for delays caused by suppliers, carriers, or events beyond our reasonable control.
5. Withdrawing a Request
The App does not process payments or sales, so no purchase, return or refund arises through it. You may withdraw a request at any time before it has been actioned. Where a supply arrangement follows a request, it is agreed separately with LeafPick and is not governed by these Terms. Contact nursery.enquiry@desertgroup.ae for support with a request.
6. User Content
You retain ownership of content you submit (e.g., reviews, photos, comments). By submitting content, you grant the Company a worldwide, royalty-free license to host, store, reproduce, and display that content in connection with operating the App and marketplace. You represent that your content does not infringe any third party's rights and is not false, defamatory, or misleading.
7. Acceptable Use
You agree not to:
- Use the App for any unlawful purpose or in violation of any applicable law;
- Submit fraudulent or misleading requests;
- Post content that is offensive, infringing, or misleading;
- Attempt to gain unauthorized access to other accounts or our systems;
- Interfere with or disrupt the integrity or performance of the App or its backend services.
8. Third-Party Services
The App relies on third-party infrastructure: Amazon Web Services for hosting and data storage, and Firebase (Google) for push notification delivery.. Your use of the App is also subject to the applicable terms and privacy policies of these providers to the extent they process your data.
9. Disclaimer of Warranties
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT PRODUCTS PURCHASED THROUGH THE APP WILL MEET YOUR EXPECTATIONS.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE APP OR ANY REQUEST SUBMITTED THROUGH IT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11. Indemnification
You agree to indemnify and hold harmless the Company, its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the App, your content, or your violation of these Terms.
12. Termination
We may suspend or terminate your access to the App at any time, with or without notice, for conduct that violates these Terms or poses a security or fraud risk. You may stop using the App and close your account at any time. Provisions that by their nature should survive (e.g., Sections 6, 9, 10, 11) will survive termination.
13. Apple App Store Terms
This section applies only to your use of the App on Apple devices, obtained via the Apple App Store:
1. These Terms are between you and the Company only, not Apple, and Apple is not responsible for the App or its content.
2. The license granted is limited to use on Apple-branded devices that you own or control, per the App Store's Usage Rules.
3. Apple has no obligation to provide maintenance or support for the App.
4. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App itself; to the maximum extent permitted by law, Apple has no other warranty obligation.
5. Apple is not responsible for addressing any claims relating to the App or products purchased through it, including product liability claims, claims that the App fails to conform to legal or regulatory requirements, and claims arising under consumer protection law.
6. In the event of a third-party claim that the App infringes intellectual property rights, the Company, not Apple, is responsible for the investigation, defense, and discharge of such claim.
7. You represent that you are not located in a country subject to a U.S. Government embargo, and are not on any U.S. Government list of prohibited or restricted parties.
8. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple has the right to enforce these Terms against you as a third-party beneficiary.
14. Governing Law & Disputes
These Terms are governed by the laws of the United Arab Emirates (Dubai), without regard to conflict-of-law principles, unless otherwise required by mandatory local consumer-protection law in your jurisdiction. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Dubai, UAE.
15. Changes to These Terms
We may modify these Terms from time to time. Continued use of the App after changes take effect constitutes acceptance of the revised Terms. Material changes will be communicated via in-app notice or email.
16. Contact
Wahat Al Sahraa Nurseries
Al Amardi St., Al Khawaneej, P.O. Box 37579, Dubai, United Arab Emirates
Phone: +971 4 289 1063 · 800 337378
Email: nursery.enquiry@desertgroup.ae